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BOOKING TERMS AND CONDITIONS 1 - The Pilgrimage Committee and La Maison du Pèlerin (hereinafter referred to as Agents) give notice that bookings are accepted by them in their capacity as agents only. Services are provided by independent organisations over which Agents have no direct control, and while they take reasonable steps to ensure that those organisations maintain high standards, they cannot accept any liability whatsoever which may occur through the negligence or fault of any organisation or person concerned in carrying out the arrangements.
2 - BOOKINGS Separate Booking Forms must be completed for each pilgrim. It is advisable to book early as reservations will close when all available hotel accomodation is taken. Agents reserve the right to cancel, if necessary, and at any time, a booking which may have been made and also to refuse to carry any person whose presence they may consider to be undesirable. Bookings are not transferable.
3 - SINGLE ROOM SUPPLEMENT An additional charge will be made for single room occupancy. There is a limit to the number of single rooms hence Agents cannot guarantee sufficient availability.
4 - DEPOSIT A minimum deposit of £50 (including insurance) per person must be sent with each booking. Deposits are not transferable.
5 - BALANCE OF FARE The outstanding amount must be paid NO LATER THAN 12 JUNE without further notice. If the balance is not paid by the due date Agents reserve the right to cancel the reservation and levy the appropriate cancellation charge.
6 - PRICES Prices are published in good faith and are based on current fares and tariffs. They are in all cases subject to any revision imposed by authorities and companies and fluctuation in the exchange rate. Whilst Agents undertake to maintain prices they do not hold themselves responsible for any alteration they may have to make and reserve the right to levy a surcharge in the event of adverse fluctuation in the exchange rate.
7 - TRAVEL All travel arrangements are based on present timetables and are subject to change by the coach, ferry, train and aircraft operators.
Agents accept no responsibility for losses or additional expenses due to delay or change in travel services caused by political unrest, war, riots, civil commotion, weather or other circumstances held to be force majeure.
Agents reserve the right to abandon the pilgrimage should, in their opinions, circumstances deem it advisable to do so and in case the pilgrimage has not commenced any money paid, other than deposit, will be refunded in full.
All pilgrims must travel together throughout unless special arrangements have been made in advance.
8 - LUGGAGE Pilgrims are responsible for the security and handling of their own luggage which must be clearly labelled. All separate pieces of wheelchairs and appliances must be individually labelled. Agents cannot accept responsibility for the loss in full or part of luggage and equipment.
9 - LOSSES Agents are unable to accept extra charges which result from loss of tickets or items of property incurred by any pilgrim.
10 - UNDISCLOSED ILLNESS Agents cannot accept responsibility or be held liable in any way whatsoever for consequences caused as a result of wilful non-declaration of a known illness.
11 - CANCELLATION Should you or a member of your party be forced to cancel you must advise the Diocesan Pilgrimage Office in writing at the first opportunity. The letter must be signed by the person who signed the original Booking Form. A cancellation is not effective until receipt of the letter by the Pilgrimage Office. Agents reserve the right to impose the following cancellation charges:
period before departure date within percentage of price as which cancellation is received cancellation charge
more than 42 days deposit 29 to 42 days 30% 15 to 28 days 45% 8 to 14 days 60% 1 to 7 days 90% less than 24 hours 100%
If the reason for cancellation falls within the terms of your Insurance Policy you should make a claim to the insurance company for recovery of the charges but remember that insurance premiums are not refundable.
12 - AUTHORITY Organisations or representatives have no authority or power to remit any fees or money paid or to give authority or right to a ticket holder to claim a refund of money from Agents, or to promise any deviation from the printed regulations and timetables whatsoever. Agents will not and do not bind themselves to refund money paid for any pilgrimage or part pilgrimage which is not travelled, or for any hotel or any other accomodation not used.
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